Bibliotheks-Info englisch: Library cards, loans etc.

Welcome to the City Library of Reutlingen

With nearly 300,000 items held in 11 locations, the City Library of Reutlingen offers a wide range of media: novels and non-fiction, books and media for children and young adults, films, TV series, music, audio books and recordings, language learning programs, sheet music, board games and console games, newspapers and magazines.

At our online "eLibrary" branch within the regional portal "eLending Neckar-Alb" you have access to our digital media, including eBooks and eAudio, music streaming, national and international news sources, and information databases and encyclopedias, such as BrockhausOnline or the Britannica Library.

At the main branch in Spendhausstraße, and in the library's branches in Betzingen, Rommelsbach, Sondelfingen and Orschel-Hagen, you can access our wireless network or use our public computers for internet access, office software, and printing. Children can use tablets uploaded with computer games. In the main library's young adult section teenagers can play multi-player games on game consoles. Individual carrels and small-group rooms are available for study purposes. In the music library visitors can play or practice on a digital piano.

Our wide-ranging program of events, which includes author readings, activities for children and teenagers, basic how-to sessions, and informational talks, are announced on our website at www.stadtbibliothek-reutlingen.de and in print in the bi-monthly fold-out brochure available at all branches. If you would like to receive the program directly, simply sign up for our newsletter on the website.

We are very pleased that you have decided to join us!

Opening a Library Account

• In order to borrow books and media, use the library's internet computers or use online media, you will need a valid library card. It can be obtained at the lending desk at any branch of the library system.
• The annual fee for adults is 20 €, or for one month 3 €. Children and young adults under the age of 18 years are exempt from this fee.
• The reduced annual fee for pupils, trainees, students and volunteers in the age from 18 to 24 years is 8 €. Appropriate proof has to be submitted.

• Please remember to bring along your passport or current identity card to register for your library card.
• Children up to 14 years must present the written consent of their parent or guardian to register at the library. The consent form can be obtained at the lending desk or on the library's website under the heading "Service/Bibliothek A-Z/Anmeldung".

Library card

• By signing your library card you agree to comply with the user guidelines. You can find the user rules and regulations on our website (under the heading "Service/Bibliothek A-Z/Benutzungsordnung") or in the library.
• Your personal data is stored electronically in accordance with the current laws regarding data privacy.
• Your library card cannot be transferred to another user; if not used for six years, the account will be cancelled.

• Please inform us immediately if your card is lost.
• A replacement card can be issued for a fee of 5.00 € (for children and teenagers under 18 years: 2.50 €).
• If used by any other person, you remain liable for any damages incurred.
• Please notify us if your name or your address change.
• If we need to trace your new address, a fee of 1.50 € will be charged.
• Your library card is valid in the main library and all branches.

Borrowing and Returning Media

• Items can be borrowed only upon presentation of a valid library card.
• You may borrow up to a total of 70 items. Please note the restrictions for specific types of media. https://www2.stadtbibliothek-reutlingen.de/ausleihe/medienausleihe
• Some items are not available for loan: newspapers, latest issues of magazines, encyclopedias and reference works.
• Self-checkout terminals are available on the ground floor and the first floor of the main library.

• All items borrowed from the main library and from those branch libraries which are automated will be shown on your library account.
• You can view your account online (under the heading "Katalog & Konto) or at the lending desks.
• You may return all borrowed items at the automated book return units on the ground floor of the main library and outside the library.
• Please check to see if any library item is damaged or incomplete before borrowing it; otherwise replacement fees for damages will be applied to your account as the last borrower.
• In case of lost media, replacement fees will be charged according to the fee schedule in the library's user guidelines.

Loan Periods

• The loan period is generally 4 weeks.
• The due date for each item borrowed can be found on the account slip which can be printed out with each lending transaction.
• You may request to be notified by email prior to the due date. You can have your email address added to your account at the lending desk or enter it yourself on your online library account under the heading "Katalog & Konto".
• Due dates for eMedia vary by type. These loan periods can be found in the help section of the website of eAusleihe Neckar-Alb.

Extensions of Due Date

• For the majority of media items the lending period of 4 weeks can be renewed up to three times.
• There are several ways to renew the lending period:
• The lending period can be renewed no earlier than one week prior to the due date.
• The lending period of eMedia borrowed online via eAusleihe Neckar-Alb cannot be renewed.
• When you renew media yourself, please re-check your library account to ensure that each item shows the new date and none have been overlooked. If you have included an email address on your account, you will receive a confirmation email as a receipt.

1. by logging in to your account at a catalog terminal
2. by accessing your account on our website: www.stadtbibliothek-reutlingen.de
3. with your library card at the lending desk
4. by postcard or letter
5. by telephone: 07121 303-2841
6. by E-Mail: stadtbibliothek@reutlingen.de

• Items which have been reserved for another user cannot be renewed.

Overdue Items

• If you do not return items by the due date or renew the lending period, an overdue fee will be charged.
• The overdue fee per item and per week is:
  • adults: 2.00 Euro
  • children and youth under the age of 18: 1.00 Euro

Reserving Items Currently Out On Loan

• If an item you wish to borrow is currently on loan, you can reserve it:
  • at one of the information desks
  • at a catalog terminal in any library under the heading "Konto"
  • on the library website under the heading "Katalog & Konto"

• As soon as the reserved item is available, you will receive a written notice. If your email address is included on your account, you will receive notice via email.
• Beginning with the date the notice is sent, each item will be reserved for 1 week in your name.
• It will be available at the lending desk in the library which you have designated when placing your request.
• When picking up reserved items, please bring the library card with which the reservation was made.
• Cancellation of a reservation at no charge is only possible before the pick-up notice has been issued.
• There is no charge for reserving eMedia offered by the eAusleihe Neckar-Alb.

• Upon pick-up of reserved materials, a fee of 1.00 Euro per item will be due.

Intra-library lending

• If an item you wish to borrow is available at a different branch of the Reutlingen library system, you can make a request at an information desk or via email (E-Mail stadtbibliothek.auskunft@reutlingen.de) to have it sent to a branch library of your choice.
• As soon as the reserved item is available, you will receive a written notice. The item will be reserved for 1 week in your name beginning with the date the notice is mailed.
• Upon pick-up, a fee of 1.00 Euro per item will be due.

• When picking up reserved materials, please bring the library card with which the reservation was made.

Desiderata

• You are most welcome to recommend new items for the library to purchase.
• You can submit your recommendations to the information desks in the libraries or send them to us online (under the heading "Service/Medienwunsch").

• For a fee of 1.00 Euro we will notify you when the item is available for pick-up.

Interlibrary Loan

• Books, journal articles and sheet music which the library does not hold can be requested from other libraries through Germany's interlibrary loan system.
• Further information is available on our website under the heading "Service/Fernleihe".

• An interlibrary loan request costs 1.50 Euro plus delivery charges.
• In certain cases additional fees for photocopies will be applicable.

Catalog & Account

The library catalog offers you the following functions:

• search the collection
• reserve items currently out on loan, or cancel a reservation
• view and print your user account
• renew loan periods

• view your personal user data
• change your password
• renew the annual or monthly fee
• enter or change your email address

• enter or change your telephone or mobile phone number

Information Services

If you have difficulty finding your way about the library, need some reader’s guidance or seek specialized information, please consult the library staff at the information desks or send an email to stadtbibliothek.auskunft@reutlingen.de.

How Things Work

• We can show you how to make use of the library and its services. Dates for library orientation are announced in the bi-monthly fold-out brochure and on our website under the heading "Veranstaltungen".
• We will be happy to schedule tours for school classes and other groups.
• Teachers should contact our school library liaison office (Tel. 07121 303-2850; E-Mail stadtbibliothek.sba@reutlingen.de).
• For all other inquiries contact the information desk (E-Mail stadtbibliothek.auskunft@reutlingen.de).

Events and Exhibitions

• Our bi-monthly fold-out brochure, our newsletter, our website and our Facebook page and Instagram account provide details about the wide range of events and exhibits in the library.
• Advance ticket purchases and reservations can be made at the music library, telephone 07121 303-2847, online or in the branch library where an event is scheduled.

Some Closing Remarks

• While visiting the library, you can lock up purses, tote bags, backpacks etc. in the coin deposit lockers. At the lending desk you may borrow or purchase tote bags.
• The library is not liable for belongings stored in coat racks or lockers.
• Food and drinks (except water) are not permitted.
• With a valid library card you may access the internet for 10 hours per week at no charge. There is unlimited use of the wireless LAN for those over 16 years of age. Children under 16 can log on for a maximum of 2 sessions per day of one hour each. Further information can be found on our website under the heading "Service/Internet- und PC-Arbeitsplätze".
• Would you like to make a gift of a fully paid annual library card? Gift certificates can be obtained at the lending desks in the main library and all branch libraries.

• A vending machine for paying fees is located on the ground floor of the main library.
• Photocopiers are located on the ground floor, in the reference library and on the first floor of the main library as well as in the branch libraries in Betzingen, Orschel-Hagen, Rommelsbach and Sondelfingen.
• In addition there is a book scanner located in the main library's reference department ("Studienkabinett"). You can also purchase a USB stick here to store your scanned documents.
• A terminal for adding money to the debit account on your library card (for printouts and photocopying) is located on the first floor of the main library.

Further information about using the library can be found in the user guidelines of the City Library of Reutlingen, which is available at the lending desk of the main library and posted at the branch libraries, as well as online on our website.

If you have any further questions, please consult our library team. We welcome your suggestions, critical feedback or praise, and wish you an enjoyable stay in the City Library of Reutlingen.

 Further details about these fees can be found in our user guidelines posted on the ground floor of the main library, in all branch libraries and on our website.

Contact

Updated: 04/2023

The reduced annual fee for pupils, trainees, students and volunteers in the age from 18 to 24 is 8 €. Corresponding proof must be submitted.